Medparts24 Terms and Conditions
Effective Date: 24.03.2025
Introduction
The following terms and conditions ("Terms"), together with any documents and/or additional terms they expressly incorporate by reference constitute a legal agreement (collectively, this "Agreement") and are entered into by and between you ("you", "your", "User") and Medparts24 Sp. z o.o. ("Company", "we", "us", & "our").
This Agreement contains very important information regarding your rights and obligations, as well as conditions, limitations, and exclusions that apply to your access and use of https://medparts24.com/ (the "Website"). Please read the Agreement carefully. By accessing or using our Website and purchasing our items ("Products"), you agree to these Terms and Conditions.
Table of Contents
1. Definitions
2. Updates to Terms and Conditions
3. Responsibilities
4. Prohibited Activities
5. Website and Content Ownership
6. Rights to Access
7. Our Rights
8. Product Information & Disclaimer
9. Ordering and Payment
10. Shipping and Delivery
11. Returns, Refunds and Exchanges
12. Warranty
13. Exchange Program
14. Limitation of Liability
15. Privacy Policy
16. Governing Law
17. Other Matters
18. Contact Information
1. Definitions
For the purpose of these Terms, the term "Website" refers to https://medparts24.com/. "Products" refers to items, parts or equipment available for sale on our website. "Buyer" refers to any person or entity purchasing Products from our Website or directly from us.
2. Updates to Terms and Conditions
We reserve the right to update these Terms at our discretion, with any changes taking effect immediately upon being posted on the Website. Therefore, we encourage you to review the Terms each time you access the Website.
3. Responsibilities
As a retailer, we are responsible for providing accurate descriptions of the Products to the best of our knowledge. We ensure that all Products are properly packaged and shipped in a timely manner. Pricing, fees, and applicable taxes are clearly communicated to the Buyer. Our customer support team is available to address inquiries related to orders, shipping, and returns. Additionally, we comply with all applicable laws governing the sale of used medical equipment parts.
The Buyer is responsible for verifying that the Product is suitable for its intended use before completing the purchase. It is their duty to ensure compliance with regulatory requirements for medical equipment in their region. Buyers must provide accurate shipping and billing information and assume all risks and costs associated with import charges as well as the installation and use of the Product. Furthermore, they are required to abide by these Terms while using the Website.
Users of the Website are responsible for ensuring that they meet the necessary qualifications to access and browse the Website. By entering the Website, Users confirm that they are medical professionals or individuals authorized to purchase and use medical equipment parts. If a User does not meet this criterion, they must leave the Website immediately. Users must also abide by these Terms while using the Website.
4. Prohibited Activities
Users of our Website are strictly prohibited from engaging in activities that compromise security, disrupt network operations, or harm other users. Prohibited activities include, but are not limited to, attempting to bypass or breach security measures, interfering with Website functionality, introducing malicious software such as viruses or malware, or launching denial-of-service (DoS) or distributed denial-of-service (DDoS) attacks. Additionally, users may not send spam, misuse exclusive discount codes by sharing them with unauthorized recipients, or create user accounts on behalf of others without their explicit consent. Any violation of these provisions may result in termination of access to our Website and potential legal action.
5. Website and Content Ownership
Most content on our Website, including but not limited to product descriptions, images, photos, graphics, and written materials, is owned by us and is protected by applicable copyright, trademark, and intellectual property laws. By using our Website, you acknowledge that we retain full ownership of all images and descriptions of our Products. However, certain elements on the Website, such as logos, trademarks, or other content belonging to third-party manufacturers and software providers, remain the property of their respective owners. Unauthorized use, reproduction, or modification of our content without express written permission is strictly prohibited.
6. Rights to Access
Users have the right to view and access content on our Website for personal and non-commercial use. However, without our explicit permission, the following actions are strictly prohibited: using our content for commercial purposes, republishing any material from our Website, distributing or sub-licensing content, or modifying and reproducing our materials in any format.
7. Our Rights
We reserve the right to take action against any unauthorized use of our Website. In the event of a violation of these Terms, we may take one or more of the following actions: terminate a user’s account, restrict a user’s access or privileges, or pursue appropriate legal action with relevant authorities. Users engaging in unauthorized use may also be subject to liability for damages.
8. Product Information & Disclaimer
Products may not be certified by Original Equipment Manufacturers (OEMs) or regulatory bodies such as the FDA or ISO. It is the Buyer’s responsibility to verify compliance with local regulations before purchasing the Products.
9. Ordering and Payment
All orders are subject to acceptance and availability. Payment must be made in full before shipping. Prices displayed on our Website do not include taxes, shipping costs, or customs fees.
10. Shipping and Delivery
While we strive to provide accurate estimated delivery times, they are not guaranteed. The Buyer assumes responsibility for any customs duties or import restrictions associated with their order. We are not liable for shipments that are lost, delayed, or damaged due to third-party carriers.
11. Returns, Refunds and Exchanges
If a return is permitted, the Buyer must request it within 14 days of receiving the Product. Returns may be subject to a restocking fee, and the Product must be returned in its original condition to qualify for a refund. If a replacement is not available, Buyer can choose either a refund or a credit note of equal value. The credit note can be used by the Buyer to purchase other Products on our Website. Shipping costs are non-refundable.
12. Warranty
Unless stated otherwise, Products come with a default warranty period of 14 days from the date of receipt. The Buyer has this period to report any issues. Certain Products, such as X-Ray Tubes and Detectors, are subject to a different warranty policy. The warranty for these items is processed on a pro rata temporis basis and is valid for 30 days from the date of receipt.
Products within the “SIEMENS New & Refurbished” category are governed by the following warranty provisions, which supersede our standard warranty terms. These Products are warranted by the Original Equipment Manufacturer (OEM) for a period of 6 months from the date of receipt. Notwithstanding the foregoing, for X-Ray Tubes and Detectors within this category, the warranty shall be applied on a pro rata temporis basis.
If the Buyer receives a damaged package, they must notify the carrier immediately upon delivery. Failure to report damage and accepting the damaged package voids our warranty for the affected Products.
13. Exchange Program
Where expressly indicated in the Product description, certain Products in the “SIEMENS New & Refurbished” category may be eligible for our exchange program. Under this program, the Buyer may submit their used part for evaluation; provided that the part meets the specified criteria, the Buyer shall be entitled to receive a refurbished replacement at a reduced price. All refurbished Products provided under this program shall adhere to the same quality standards as new Products.
14. Limitation of Liability
We disclaim all liability for any damages, injuries, or losses resulting from the use of our Products. The Buyer assumes full responsibility for ensuring the proper use and installation of the Products.
15. Privacy Policy
Any personal data collected from Users and Buyers is subject to our Privacy Policy, which can be found at https://medparts24.com/content/7-privacy-policy.
16. Governing Law
The law applicable to the contract between the User and our Company, the subject of which are services provided by us as part of the Website under the conditions specified in the Terms, is Polish law. Any disputes related to the services provided by our Company as part of the Website will be settled by the competent Polish common courts.
17. Other Matters
Should any part of this Agreement be held invalid or unenforceable, that portion shall be construed consistent with applicable law and the remaining portions shall remain in full force and effect.
18. Contact Information
If you have questions or comments about this Terms, you may contact us at:
Medparts24 Sp. z o.o.
ul. Inżynierska 8G
20-484 Lublin
Poland
Email: sales@medparts24.com
Phone number / WhatsApp: +48 602 482 600